Shipping Policy
- Processing: Orders are processed in 1-2 business days, excluding weekends/holidays. Delays may occur during high volume.
- Rates & Delivery: Charges are calculated at checkout. Delivery delays are possible.
- Shipment Confirmation: Email with tracking number sent upon shipping.
- Customs & Taxes: Customer responsibility.
- Damages: Contact the shipment carrier for damaged orders. Go Cremation is not liable for shipping damages.
Return Policy
- Duration: 30-day return policy.
- Eligible Items: Non-personalized, unused items in original condition.
- Non-Returnable: Personalized or used items. Items with custom engraving are ineligible for our 30-day return policy.
- Process: Email orders@gocremation.com to initiate a return. We cover return shipping costs. Refunds are issued upon inspection.
- Exchanges: Only for defective/damaged items.
- Inquiries: Contact orders@gocremation.com with questions.
At Go Cremation, we’re committed to providing you with compassionate and respectful service. We understand the sensitivity required during this time and are here to support you every step of the way. If you have any questions or need further assistance, please don’t hesitate to reach out to us. Thank you for trusting us during this important time in your life.
Learn More
