Shipping & Returns

At Go Cremation, we understand the importance of being able to reach our customers, no matter where they are in the world. That’s why we’re proud to offer worldwide shipping services, ensuring that our products can be delivered to you, regardless of your location. Our partnership with Purolator, a trusted leader in logistics, extends our reach across the globe.

1-2 Business Days After Order Processing: We hand your package to Purolator. You’ll receive a Purolator tracking number and a shipping confirmation via email. This tracking number activates our live tracking updates feature, enabling you to receive email notifications at key milestones during your package’s transit. Stay informed in real time as your order makes its way to you.

Purolator is a leading Canadian logistics and courier service, known for its reliable delivery and extensive network. While primarily operating within Canada, Purolator also offers international shipping services, facilitating deliveries to the United States and over 210 countries and territories around the world. This global reach is achieved through partnerships with international shipping companies and leveraging the logistics network of its parent company, Canada Post, and other international logistics partners.

The delivery timeline for your package from Go Cremation will depend on several factors, including the shipping method chosen at checkout, your location, and the specific services or products ordered. Here’s a general outline of what to expect:

Order Processing Time: Go Cremation typically processes orders within a specified timeframe (usually 24-48 hours) after the order is placed. This processing time is crucial for preparing and packing your order with the utmost care and respect.

Shipping Method: At checkout, Go Cremation offers various shipping options through Purolator, including standard, express, and international shipping services. Each option comes with its estimated delivery time:

Purolator Express®: Ideal for urgent needs, offering next-day and same-day deliveries domestically and internationally with service levels like Express 9 AM, 10:30 AM, and Evening.

Purolator Ground®: Cost-effective for less urgent, standard shipments across Canada, with variable transit times based on location.

Purolator International®: Supports expedited and economy shipping from Canada to the U.S. and worldwide, catering to both urgent and regular delivery requirements.

Purolator Freight®: Tailored for large or heavy shipments, providing options for expedited and standard freight delivery within Canada and to the U.S.

Special Services: Includes Purolator Same Day® for immediate deliveries within Canada, pre-9 AM service for critical shipments, and customized logistics for complex needs.

At Go Cremation, we understand the sensitive nature of our services. To ensure convenience and respect for our customers’ preferences, we do not automatically require a signature for package deliveries. However, we recognize the importance of security and personal comfort. If you prefer to have your delivery signed for, please let us know by including a note in the order comments.

We’re here to accommodate your needs with the utmost care and respect.

If your order is lost or arrives damaged, please contact us immediately. We will work with the shipping provider to resolve the issue and may offer a replacement or refund depending on the situation.

If your order hasn’t been shipped yet, please contact customer service as soon as possible to update your delivery address. Once an order is in transit, changes might not be feasible.